Is FaceTime not working on iPhone 13? Here’s how to fix problems when FaceTime won’t connect on iPhone 13 or runs into other issues.
When FaceTime works, it’s marvelous. You can use the FaceTime app to stay connected with friends and family, whether they’re using an iPhone, iPad, iPod touch, or a Mac.
Several users have reported that they are unable to start or join FaceTime video and audio calls on their iPhone 13. Further, they have said that they are being disconnected while they’re in the middle of a FaceTime call. If you’re facing these problems, don’t fret. In this article, we’ll walk you through the necessary steps to troubleshoot and hopefully fix FaceTime issues on iPhone 13 for good.
Fixes for FaceTime not working on iPhone 13
Note: information in this article applies to iPhone 13, iPhone 13 mini, iPhone 13 Pro, and iPhone 13 Pro Max.
Make sure FaceTime its available on your country or region
FaceTime isn’t available or might not appear on devices purchased in United Arab Emirates. Group FaceTime and FaceTime Audio are not available in China mainland on iPhone.
Check your Wi-Fi connection
FaceTime not working on iPhone 13? The next thing you should do is make sure you are connected to the internet. You need an internet connection (either via Wi-Fi or a cellular-data connection) for FaceTime to work
If your internet signal is poor, FaceTime won’t connect. Are you trying to FaceTime but find that, after about five minutes, one of you in the conversation gets the “FaceTime Not Connecting” error message, and it stays until you retry the call? Here’s what to do about a poor connection on FaceTime.
Go into your settings and turn Wi-Fi off and then back on again.
Make sure your cellular data is on
If you’re trying to connect via cellular data, make sure that’s switched on in your settings. Go into your Settings app and tap Cellular . Make sure that Cellular Data is enabled at the top of the page. Then scroll down to the Cellular Data section, and make sure FaceTime is enabled for cellular use in the list of apps.
See also: Cellular Data Not Working On iPhone 13? Here’s The Real Fix!
Turn FaceTime off and on in Settings
There’s an old adage in IT that you can fix most problems by turning the troublesome device off and on again. That rings true for a lit of software, too, where quitting and relaunching can fix the issue.
Sometimes FaceTime isn’t working on iPhone 13 because of known bugs or errors, and this is one of those instances. When you log in to FaceTime, you may get the FaceTime Waiting for Activation error.
If you’re iPhone 13 FaceTime freezes at Waiting for Activation, turning FaceTime on and off should fix the problem. Here’s how.
- Start the Settings app on your iPhone 13.
- Scroll down and tap FaceTime.
- Tap the switch next to FaceTime so it changes to the white ‘off’ position. Wait a moment.
Tap the switch again to flip it to the green ‘on’ position. Wait for FaceTime to reactivate.
Update iOS
If your iPhone 13 is running outdated version of iOS, that could explain why FaceTime is not working properly. Try updating your iPhone.
- Start the settings app on your iPhone.
- Tap General.
- Tap Software Update.
- If an update is available, tap Download and Install.
Sign Out of FaceTime & Sign Back In
Sometimes, signing out of FaceTime and then signing back in again can help fix glitches. Here’s how:
- Start the Settings app on your iPhone.
- Scroll down and tap FaceTime.
- Tap your Apple ID.
- Tap Sign Out.
- Once you are signed out, tap Use your Apple ID for FaceTime.
Make sure Date & Time Are Set to Automatic
An unusual fix to a common FaceTime pause or glitch can be found in your Date & Time settings. Make sure that you have Date & Time Set Automatically enabled.
- Start the Settings app.
- Tap General.
- Tap Date and Time.
- Toggle on the switch next to Set Automatically.
Hopefully, this will help with FaceTime loading and other issues.
Test the Camera and Microphone on Your iPhone
If people can’t see or hear you on FaceTime, there might be a problem with the camera or microphones on your iPhone 13. The simplest way to test this is to open the Camera app and record a short video of yourself talking into the front-facing camera. Play the video back to find out if there are any problems with the audio or video you recorded. If there are, see how to fix iPhone 13 camera issues.
Turn On Your Camera and Microphone in FaceTime
If people can’t see or hear you in FaceTime, it might be because you’ve disabled your camera or microphone for that FaceTime call.
During a FaceTime call, reveal more controls by tapping the screen on an iPhone. Tap the Camera and Microphone icons to turn your camera or microphone on and off during the call.
Disable FaceTime Content Restrictions
If the FaceTime app is completely missing from your iPhone 13, you might have turned on Screen Time restrictions. People usually use these settings to keep young children from accessing certain features on a device.
Start the Settings app and go to Screen Time > Content & Privacy Restrictions. Go into Allowed Apps and make sure FaceTime and Camera are both turned on. If prompted, enter your Screen Time passcode, which may be different from your standard passcode.
Reset network settings
Of course, your iPhone 13 FaceTime issues could be the result of some problems with your network settings.
- Start the Settings app on your iPhone.
- Go to General.
- Scroll down and tap Transfer or Reset iPhone.
- Tap Reset.
- Tap Reset Network Settings. You might be asked to enter your passcode to confirm.
Note that resetting network settings will remove previously connected Wi-Fi networks, VPN settings, and will rename your device back to simply “iPhone”.
You may wish to try rebooting your device, as outlined below, first before performing this reset.
Hard reboot your iPhone
If turning FaceTime on and off doesn’t work, and resetting your network settings hasn’t made a difference, then you might need to hard reboot your iPhone.
- Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the side button. When you see the Apple logo, release the button.
FaceTime not working on iPhone 13: fixed!
You should be able to fix almost every iPhone 13 FaceTime problem with the troubleshooting tips above. If you have any further questions about troubleshooting FaceTime on iPhone 13, or have found other fixes, drop a comment and let us know.
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