If your emails won’t load on iPhone 13 Pro Max, you are not alone. In this article, we’ll show you how to fix the problem when the iPhone 13 Pro Max Mail app is not loading emails!
Your iPhone’s been sitting idle for hours, and you haven’t heard a single tone for incoming emails. If this is unusual, you might have an issue: your iPhone 13 Pro Max is likely not loading your emails, so you aren’t receiving any messages on your device.
Issues like this can make you miss out on important emails, which can be costly if you don’t resolve them quickly. Luckily, we’ll show you ways to fix when the Mail app won’t load emails on your iPhone 13 Pro Max.
how to fix the iPhone 13 Pro Max Mail app when emails won’t load
Note: The solutions in this article apply to iPhone 13, iPhone 13 mini, iPhone 13 Pro, and iPhone 13 Pro Max.
1. Make sure your iPhone is Connected To The Internet
Do you have a strong enough cellular or Wi-Fi signal? If your signal is too weak, or you’re not connected at all, emails won’t load on your iPhone 13 Pro Max.
To connect to a cellular network, go to Settings > Cellular > and move the Cellular Data slider to off/white and then back to on/green.
To connect to a Wi-Fi network, go to Settings > Wi-Fi and turn on the Wi-Fi toggle.
It’s also smart to make sure Airplane Mode isn’t turned on. Airplane mode can block connections to cellular data and Wi-Fi networks.
Also try getting closer to a wireless signal and see if the inbox refresh works afterwards.
2. Try refreshing the inbox again
Sometimes the problem can be due to a hiccup in your internet connection or your connection to the server. This is a best-case scenario! You can easily work around this by simply pulling down in your inbox to refresh your content.
3. Close And Reopen The Mail App
Force-quitting and reopening the Mail app is a quick way to fix the odd issue with the Mail app not loading emails on iPhone 13 Pro Max. Just bring up the App Switcher on your iPhone and swipe up the Mail app card. Then, relaunch Mail. In most cases, that should help get things moving again.
4. Restart Your iPhone
If you continue to have issues loading emails on your iPhone 13 Pro Max, try restarting your device before moving on with the rest of the fixes. Believe it or not, restarting an iPhone can solve tons of problems. Sometimes your phone just needs a fresh start. Go to Settings > General > Shut Down.
5. Update iOS On Your iPhone
Another key troubleshooting step when the Mail app won’t load emails on iPhone 13 Pro Max is to make sure you have the latest version of the iOS. Updated versions of the iOS deliver bug fixes and improvements to features. It’s possible that the problems with your email are the result of a bug that’s fixed with the latest iOS update or that your email provider has changed some settings and only the latest iOS version works with the change. Go to settings > general software update. If an update is available, tap download & install.
6. Remove and re-add the problematic email account
In some cases, the incoming and outgoing server information for your email account may no longer be accepted by the email server. If your iPhone 13 Pro Max can’t get an email, try removing your email account and re-adding it so that the Mail app can auto-configure the proper settings to refresh your email inbox. Doing so will hopefully fix your “ iPhone 13 Pro Max mail app not loading emails” problems.
To do this, you’ll need first to remove your email account from the Mail app. Head to Settings > Mail > Accounts, tap the problematic account, and choose Delete Account to take it off your phone. Then, re-add the same account by going to Settings > Mail > Accounts > Add Account.
7. Delete And Reinstall The Mail App
If the Mail app is still not loading emails on iPhone 13 Pro Max, it’s a good idea to delete and reinstall the Mail App.
Start by deleting the Mail app from your iPhone 13 Pro Max. Then, reboot your iPhone, reinstall Mail from the App Store, and set everything up from scratch. See this article if your iPhone 13 Pro Max cannot connect to App Store.
8. Reset Network Settings
You can patch out broken or corrupt network configurations from interfering with Mail by resetting the network settings on your iPhone 13 Pro Max. Head to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
9. Contact your email provider for support
If your iPhone 13 Pro Max still isn’t receiving emails, it’s time to get some direct tech support for your email problems. A good first step is to check with your email provider (Google for Gmail, Yahoo for Yahoo Mail, etc.). Each email provider has different ways to provide support, but a good bet is to log into your email account on the web and then look for links like Help or Support.
10. Get help directly from Apple
If you find Mail app not working on iPhone 13 Pro Max after contacting your email provider, you may have a problem that’s bigger or more complex than you can solve. In that case, it’s probably best to take your iPhone — and all of the information about the email account — to your nearest Apple Store for tech support (you can also chat with Apple online. Apple Stores are busy places, though, so make a Genius Bar appointment before heading out to make sure you get help.
If it’s a work account, check with your IT department. If you’re trying to check a work email account, it may be that the problem doesn’t lie with your iPhone 13 Pro Max at all. The problem might reside on the email server that you’re trying to get email from.
A temporary problem with that server or a configuration change that you’re not aware of could block your iPhone’s access. If the account that’s not working is provided by your job, check with your company’s IT department and see if they can help resolve the problem.
Fixed Mail App Not loading emails on iPhone 13 Pro Max
If you’ve been missing your emails because your iPhone 13 Pro Max wasn’t loading them, you should have fixed the issue using the above methods.
If you found this tutorial helpful, let us know in the comments below!
I’ve talked with Apple support and Time Warner and have had no resolution to getting email on my phone. All my settings-ports, SMPT, etc are correct. I can get it on my iPad. This seems to be an issue with the 13. Verizon told me it would be an issue.