Is your iPhone 11 frozen, keeps freezing, or is locked up? Finding that your iPhone 11 is unresponsive to any touch on its screen? In this article, I’ll explain exactly why your iPhone 11 is frozen and exactly how to fix it!
iPhone 11 occasionally stop responding for various reasons, which is often frustrating, especially if you’re in the middle of something important. If your iPhone 11 screen is frozen or unresponsive, there are a few things you can try to fix the issue. Continue reading and we’ll show you how to fix your buggy phone.
Note: Solutions in this article applies to iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max.
1. Restart the frozen iPhone 11
If your iPhone 11 is frozen, you need to turn it off fully and let it rest for a few moments.
Hold the powerbutton and one of the volume buttons until the swipe to power off toggle appears, and swipe right to shut the iPhone down . Now give it a break.
For folks using iOS 11 and above, there’s another way to shut down frozen iPhone 11 using a software command.
- Go to Settings > General
- Scroll all the way down and choose Shut Down
- Slide to power off
To power your device back on, press and hold down the side button. Hold this down until you see the Apple logo on the screen.
2. Force-restart the frozen iPhone 11
If the first tip didn’t work, or if your iPhone 11 keeps freezing, try resetting your iPad–also called a Hard Restart or Force Restart.
To force restart your frozen iPhone 11, press and quickly release the volume up button, press and quickly release the volume down button, press and hold the side button until the Apple Logo appears on the screen.
3. Charge your iPhone
If the above tips don’t work, the issue could be that the battery is fully depleted. Plug it into a wall outlet for a while and see if your battery holds a charge.
Please note that it can take up to 20 minutes of charging before the iPhone starts up.
Ideally, plug in your device and let it charge for up at least one hour!
- If, within an hour, you don’t see the charging icon on your screen or you see the connect to power screen, check the charging port on your iPhone 11, USB cable, and power adapter
- Make sure that everything is plugged in firmly, free of debris, and not damaged
- Try a different cable or power adapter
4. Update iOS
A flaw in the system software can cause sporadic and unpredictable problems. Updating to the current version of iOS resolves any systemic problems identified by the developers. Go to Settings > General > Software update.
5. Update iOS apps
A bug in an app can affect a device’s available memory or performance. The best software developers maintain their software and publish periodic updates. Configure your iPhone to automatically check for app updates or update apps on your iPhone manually. Go to App Store > your Profile > Update all.
6. Force the iOS app to close
If you have too many apps running, your iPhone 11 could slow down or freeze.
Close any apps you are not using by swiping up from the bottom of the screen, then swiping up on any app you are not using.
7. Reset the settings
Your frozen iPhone 11 might be dealing with software issues that can be assuaged with a reset, but know that you will lose some data in the process. Launch the Settings app and tap the General tab. Now, tap transfer or Reset iPhone. Next, tap Reset. On the next window, select “Reset All Settings.”
If that doesn’t seem to help, next try “Erase All Content and Settings,” but know that this will erase everything on your iPhone 11, resetting it to factory defaults.
8. Reinstall iOS
As a last resort before contacting Apple Support, you can try updating or restoring iOS. This is a good option if your iPhone successfully restarts but can’t get past the Apple logo. Here’s how to do it.
- Connect your iPhone to a computer and start iTunes.
- Put your iPhone in recovery mode following these steps:
Press and release the volume up button, press and release the volume down button, then press and hold the side button. Hold the side button until you see the recovery mode screen, which has a lightning connector and iTunes logo.
- When you see the option to restore or update your iPhone on your computer, click Update . iTunes will update the phone without deleting your apps and data. Do not choose Restore , which will erase all of your data.
- If the Update doesn’t work, your final option is to choose Restore . This option will restore your iPhone to its factory settings.
Important: If you choose Restore, iOS will be reinstalled and all of your data will be erased. You will, however, have an opportunity to restore a backup from iCloud. For this reason, it’s important to back up your data .
9. Contact Apple support
If none of these fixes work, the good folks at the Genius Bar at your nearest Apple store can diagnose the issue using hardware (and know how) not available to the rest of us.
Never Say “My iPhone 11 Is Frozen” Again
Now that you know how to save yourself from having to keep saying “my iPhone 11 is frozen”, you can use this information to help yourself and others.