Is your iPad Pro touch screen not working, unresponsive or frozen? Don’t worry, you have landed at the right troubleshooting guide. In this article, i’ll explain exactly why your iPad Pro touchscreen is not working and show you exactly how to fix it!
You probably touch your iPad’s screen hundreds of times per day. Combined with its delicate glass build, it’s thus no surprise that iPads touchscreens are one of the most common components to run into issues.
But the touch screen not working on your iPad Pro isn’t always the result of a hardware failure. If your iPad Pro touchscreen often isn’t working or fails to respond, there’s a lot you can do before getting professional help.
Whether your iPad Pro screen is not working, frozen, or responding to touch, we’ll walk you through why that is happening and what you can do to get it working again.
Why Is Your iPad Pro Touchscreen Not Working?
There are many reasons why you could be having iPad Pro touch screen issues. Here are some of the most common ones.
- Dust or debris on your screen
- Moisture on your hands
- Obstruction from your case or screen protector
- Major temperature changes
- An outdated operating system
- Interference from your charger or other accessories
How to Fix iPad Pro Touch Screen Not Working Issue
Most of the time, fixing an iPad Pro touch screen that’s not working is simple. Try each of these options until your tablet starts working normally again:
1. Is Your Touchscreen Broken or Your LCD Screen?
The iPad Pro actually has two parts to its screen. The top part is the digitizer and the part underneath is the LCD screen. The digitizer is the touchscreen and the LCD screen displays the contents of your iPad.
When your digitizer isn’t working, your iPad Pro touch response won’t work properly. Meaning you’ll see your screen, but you won’t be able to interact with it correctly. Sometimes, only part of your screen will work, or it will take extra pressure to tap something.
If your LCD screen is out, your iPad won’t turn on at all and you won’t see anything on your screen. Alternatively, your screen will be blurry or fuzzy or will have some sort of visible damage.
If there’s a problem with your digitizer, there are a few fixes you can try before taking your iPad to an Apple Store. However, if it’s the LCD, you’ll need to start searching for repairs straight away.
2. Clean of your screen (and hands)
Dust and debris can not only make your iPad Pro hard to see, they can cause it to stop responding to your touch. After turning off your device, use a microfiber cloth to wipe down the screen. Your cloth can be dry or slightly damp with an equal mix of distilled water and 70% isopropyl alcohol. But don’t use household cleaners since they can damage your device.
Also, make sure your hands are clean and dry when you’re using your iPad Pro. If your fingers are wet, the touch screen may not respond.
3. Force restart your iPad
A force restart might sound futile to fix such an advanced issue. However, it’s often one of the most successful ways to fix an unresponsive touch screen on iPad Pro. Force restarting your iPad shuts down and refreshes all background services, which could have crashed and led to your issue.
To Force restart iPad Pro with face ID:
- Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the top button.
- When the Apple Logo appears, release the button.
To Force restart iPad Pro with home button:
Press and hold the top and Home buttons at the same time. When you see the Apple logo, release both buttons.
4. Make Sure Touch Accommodations Is Off
Some users might have activated certain accessibility features that can interfere with how the touchscreen works. The most common culprit is Touch Accommodations. If enabled, your iPad Pro screen will seem buggy and you’ll have a difficult time navigating the touchscreen.
If your screen is working, but not correctly, this could be the cause.
To check if this is enabled, head to Settings > Accessibility > Touch > Touch Accommodations and turn it off.
If you’re having a hard time navigating there because of the dodgy touchscreen, just activate Siri and say “Turn off Touch Accommodations.”
Alternatively, you can click the Top button three times and this will disable it on your iPad Pro.
5. Take off the Screen Protector
Many people apply a screen protector on their iPads as an added safety against drops and scratches. But that same sheet of plastic or glass could prevent your touch signals from reaching the display panel.
If your iPad Pro screen has stopped working properly lately, remove the screen protector and then try to use your iPad. If the touchscreen responds to touch and tap, the screen protector is the culprit, and not your iPad.
6. Water Accident? Let It Dry
A water accident can permanently damage your iPad’s internals if you leave it on. Thus, in such scenarios, your best course of action is to shut down the device and wait for it to dry.
Believe it or not, putting your tablet in rice is one of the best ways to dry it out if it has been accidentally dropped in water.
7. Avoid extreme temperatures
iPads don’t work as well when it’s really hot or freezing cold. In fact, your tablet may display a warning if its temperature rises beyond a certain level. You won’t be able to use it until it cools down, so find a place for it to do so.
8. Update your iPad
An outdated operating system could cause your iPad Pro touch screen to not work properly. To download the latest version of iPadOS, go to Settings > General > Software Update. If it says there’s an update available, follow the prompts to download and install it.
9. Disconnect all accessories
Unplug any headphone, Lightning, or USB-C cables from your iPad Pro. If your screen begins working again, you may have a faulty cable, charger, or outlet.
10. Back Up and Factory Reset Your iPad
If your iPad Pro touchscreen isn’t working correctly, you might have a software issue. While this is rare, it can happen.
If turning your iPad off and on again doesn’t do anything, you’ll need to do a factory reset. Be sure to back up your iPad before moving forward. If you can use your screen in some way, navigate to Settings > General > Transfer or Reset iPad > Erase All Content and Settings.
If you can’t navigate here, you’ll need to plug your iPad into a computer to perform a factory reset. After resetting, in rare cases, your touchscreen will work again.
11. iPad Pro Touch Screen not working? get it repaired
If the above solutions didn’t fix your iPad Pro touchscreen problem, this means you almost certainly need a physical repair.
If your iPad Pro is under warranty, you’ll want to get Apple to take a look at it as soon as possible. Check out if you have a warranty. If you have AppleCare+, your repair will be deeply discounted.
If you aren’t under warranty and don’t have AppleCare+, you can try to find authorized repair shops near you. Apple-recognized repair shops are the best place to go to get your device repaired. However, they can be expensive.
You can also attempt the repair yourself, but if you make a mistake you could do more damage. If you want to try it yourself, you can buy iPad screens online and most of them include a DIY toolkit.
12. Using Your iPad Pro Without a Touchscreen
If your iPad Pro touchscreen isn’t working but you need to access certain files, you can still do that. To do so, you’ll need to activate Voice Control. This can be helpful for backing up and restoring your iPad.
To do this, your iPad screen will need to at least partially work. If so, try to make your way to Settings > Accessibility > Voice Control and turn that on.
If Siri’s enabled, you can enable Voice Control by saying “Hey Siri, turn on Voice Control.” Once enabled, you can access your iPad without using the touchscreen.
iPad Pro Touch Screen Not Working? These Fixes Should Have Helped
With these possible fixes, you should hopefully be able to revive your iPad Pro touchscreen if it’s just a software bug.
If your iPad Pro stopped responding to touch after damage, heat, or salt water exposure, a repair is likely needed. However, a user might have activated Touch Accommodations, which could be the culprit. There are also rare cases where a software problem can cause the touchscreen to work and a factory reset could solve the problem.
No matter why your iPad Pro screen isn’t working, it’s important to get your device functional again. After all, we use our tablets for many things nowadays, and not being able to use it can change how we engage in daily life.
Have you faced touchscreen problems on your iPad Pro? Let us know in the comments section if the above solutions helped you out.