If you’re having issues with Zoom not working on iPhone 13, we understand your frustration and are here to help. In this article, I’ll explain why Zoom is not working on your iPhone 13 and show you how to fix the problem.
Zoom is one of the leading video conferencing software apps. It enables you to virtually interact with co-workers when in-person meetings aren’t possible, and it thas been hugely successful for social events, too. If Zoom is not working on your iPhone 13, here are the most common troubleshooting steps to get back up and running as quickly as possible.
How to fix Zoom not working ON iPhone 13
These tried and tested tips can help you fix the Zoom app not working on iPhone 13 issue.
Note: information in this article apply to iPhone 13, iPhone 13 mini, iPhone 13 Pro and iPhone 13 Pro Max.
Check to see if Zoom is down
There’s always a chance that Zoom not working on iPhone 13 has nothing to do with you, and it could just be a Zoom outage. Checking the service’s status is simple.
head over to zoom’s status site and then make sure all the systems including the Zoom iPhone are working as usual.
Of course, you can also use a third-party service like DownDetector. This page collects consumer reports to figure out if a service is down. There’s even a live outage map to identify local blackouts.
If there is a Zoom outage, there’s not much you can do other than wait for it to be fixed. The service usually comes back online relatively soon, so you shouldn’t be waiting for too long.
Close the Zoom app and reopen it
Those still having problems with Zoom not working on iPhone 13 should try the trustworthy method of simply closing and re-opening the app. Try this if you’re having issues with Zoom not working on iPhone 13. Swipe up from the bottom of your screen to bring up the app switcher. Find the Zoom app and swipe up on it to close the app.
Try restarting your iPhone
Is Zoom not working on iPhone 13 still? Here’s another fix-it-all solution that seems to work pretty much most of the time. Just restart your device! Some magical thing happens when you do this. This can usually be done by pressing and holding the Side button and either of the volume buttons. Drag the power off slider from left to right to turn off your iPhone.
Update the app
Running an older version of the Zoom app is usually no problem, but sometimes more significant updates can leave older versions with issues. Not to mention updates tend to come with bug fixes and performance improvements. Just check if there are any Zoom updates available.
- Open the App Store.
- Tap on your profile image in the top-right corner.
- Find Zoom. If there’s an available update, you should see an Update button next to it. Tap on it.
- Alternatively, you can select Update all.
Similarly, running an older software version of iOS may also be the reason for Zoom not working on iPhone 13. Just check if there are any available updates.
- Open the Settings app.
- Go into General.
- Hit Software Update.
- You’ll be told if there is an update available. Suppose there is; select Download and install.
- Follow instructions and let the phone update.
- Try using Zoom again!
Check your internet connection
If Zoom isn’t working, the easiest way to see if the problem lies on the device you’re using or elsewhere is to try using it on another device. Zoom not working on your iPhone 13? Start the Zoom app on your iPad. Or try using it in a browser on your laptop. If Zoom isn’t working on two different devices – but Downdetector doesn’t report any issues – then your Internet problems are a common reason for Zoom not working on iPhone 13.
You should also check if your internet is working, overall. Test other apps that require the internet to work and see if they’re operating correctly. You can also do something as simple as doing a Google search. You can also check if another device in the same network is operational. If Zoom isn’t the only thing having problems, then you could be running into internet problems.
If you’re using a Wi-Fi connection, try restarting the router. There’s often a dedicated button for this, but unplugging the router and plugging it back in works too.
If you’re using cellular data, you might want to see if your data connection is on:
- Open the Settings app.
- Go into Cellular.
- Toggle Cellular data on.
Uninstall and reinstall Zoom app
Finally, if all else fails, it might be possible to solve your problem by uninstalling the Zoom app and reinstalling it. This may eliminate any glitchy software that was interfering with your ability to use the app. Remember that you’ll need to sign in again using your account credentials.
Camera or audio not working
Maybe Zoom is working, but certain parts of it aren’t. If you joined a meeting and your mic isn’t working, chances are you accidentally closed an automatic pop-up that appears at launch. Rejoin the meeting and pick Join with device audio, instead. If it doesn’t show up, you can also do it from within the meeting. Just select Join audio in the bottom-left corner and click on Join with device audio.
You should also make sure the app has access to your device’s microphone. Go to Settings app> Privacy > Microphone. Now, turn on the switch next to the Zoom app.
Another common issue is forgetting you’re muted. Sometimes the host mutes people upon entrance to avoid unnecessary noise. Tap on the Audio icon in the meeting controls to unmute yourself. The same applies to the camera; it may be turned off by default. Click the camera icon in the screen to turn it on.
Besides, if you didn’t allow the app to use your iPhone’s camera while setting it up, remove the restriction. To do so, go to Settings > Privacy > Camera. Ensure that the switch next to Zoom is turned on.
Fixed Zoom not working on iPhone 13 issue
If Zoom is not working on iPhone 13, these steps should help you troubleshoot any problems.
If you confirm that the Zoom service is working by checking Downdetector, you can close and reopen the app to see if that fixes the problem.
You should also check to see if Zoom works on another device; if not, you might have an issue with your internet connection.
Logging out and back into the app may also help. Finally, try uninstalling and reinstalling Zoom altogether.
Are you experiencing any Zoom problems that we didn’t cover in this article? Let us know what Zoom troubleshooting you need in the comments below and we’ll start researching.