If your iPhone 11 Pro Max won’t charge, here are some ways you may be able to fix and get it working again.
Every iPhone 11 Pro Max owner uses a Lightning cable, or wireless charger to juice up their device on a near-daily basis. But sometimes, instead of the usual tone to confirm that charging has begun, your iPhone 11 Pro Max won’t charge.
After a few more tries plugging in the cable or using the wireless charger to no success, it’s time to look for a solution.
Why iPhone 11 Pro Max doesn’t charge
Charging problem occurs in various degrees. Either your iPhone 11 Pro Max won’t charge at all when it is plugged in, or it will only charge very slowly (sometimes barely faster than it is discharging). It’s a very common complaint, so here are a few solutions. Most charging problems are related to your USB cable or charger or even the port itself.
If your iPhone 11 Pro Max isn’t charging properly, don’t immediately assume your phone charger or your battery is broken. Based on personal experience, the problem – and solution – may be much simpler than you think. If your iPhone 11 Pro Max isn’t charging properly or at all, take a look at these 4 ways to fix the problem.
Note: information in this article apply to iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max.
Ways to fix iPhone 11 Pro Max not charging
Here’s what to do if your iPhone 11 Pro Max won’t charge:
1. Force Restart Your iPhone
The first step you should take if your iPhone 11 Pro Max won’t charge is to do a force restart. This is akin to pulling the plug and making the device start again. It’s also part of the process to enter recovery mode and reinstall iOS or iPadOS if necessary.
Press and quickly release the volume up button, then immediately do the same with the volume down button. Finally, hold the side button until you see the Apple logo.
2. Use a Different Cable or Wireless Charger
If your iPhone 11 Pro Max won’t charge after trying the above step, it’s time to take a closer look at your charging setup.
If you’re using a Lightning cable, make sure that your charging brick is firmly plugged into an electrical outlet. Then it’s time to examine the cable itself. The USB end of the cable must be completely inserted into the port of the charging brick or computer.
If all that checks out, and you’re still not able to charge your iPhone 11 Pro Max, try to find another charging brick and cable. Alternatively, if you charge using a USB port on your computer, switch to another port.
Apple’s official Lightning cable included with a new iPhone 11 Pro Max isn’t particularly well-made. It’s thus prone to a number of issues, including frayed ends that render the cable completely useless.
Replacing Apple’s Cable With a Third-Party Alternative
Even if you don’t have any current issues with Apple’s cable, it’s always a good idea to have a third-party cable replacement as a backup. Because Apple devices are so popular, other options offer unique features like a flat design that won’t twist or tangle.
Make sure that any third-party cable carries the MFi-certified label. That designation is provided by Apple and lets you know that the cable shouldn’t cause any problems while charging your iPhone.
It’s best to try a few different USB ports on your computer or charging bricks with the new cable. That’s also something you can try if your iPhone 11 Pro Max is charging more slowly than normal.
If you are using a wireless charger, try using that method to juice up your handset. If that works, it will narrow down the issue to just the plug itself.
Try removing any phone case and then placing the handset back on the charger. You can also try another wireless charger or cable.
With continued issues, grab a Lightning cable and see if you can charge that way.
3. Clear Debris From the iPhone Port
If you’re still unable to charge your iPhone 11 Pro Max, flip your device over and take a look at the Lightning port. Look for any debris, like pocket lint or other small bits of dirt or dust, in the port itself. If anything is visible, it’s time to clean your charging port.
Most importantly, make sure you turn off the device’s power first. Try an old reliable staple—a cotton swab—and gently move it around the port to pick up any debris. Another option if you can see something still stuck in the port is to very gently use a toothpick to remove the obstruction.
Once nothing is visible, try charging your iPhone 11 Pro Max again with a cable.
4. Update iOS Software
A final step, if you have enough power remaining on your device, is to update your iPhone to the newest software version available.
To do that on your iPhone, head to Settings > General > Software Update. If you have an update available, follow the on-screen instructions.
Updating your iPhone to the most recent software available will make sure that any charging issues weren’t caused by issues in the iOS software.
If All Else Fails…
After trying all these steps, it’s probably time to contact Apple about servicing your iPhone. Before doing that, make sure to check the warranty status of your device online.
Hopefully, your device is under the standard one-year warranty, or still covered by AppleCare. There’s a good chance you’ll have little or no out-of-pocket cost for Apple to repair your device in this case.
You can then contact Apple Support online to start the repair process. You may need to send in your device. If you live near an Apple Store location, it may be quicker to make an appointment at a Genius Bar. Another great way to contact Apple is to get tech support with the Apple support app.
If your iPhone isn’t covered by Apple’s warranty, another option is to look for a well-rated third-party repair center near you. Many times they can repair the charging issue for substantially less than going through Apple.
Troubleshoot Why Your iPhone 11 Pro Max Won’t Charge
Finding that your iPhone 11 Pro Max won’t charge can definitely be concerning.
For many of us, the devices play a big part in our daily digital life. But hopefully, one of these steps can cure the problem and get your iPhone 11 Pro Max back to charging normally.