Does your iPhone 11 Pro unexpectedly shut down? It’s an incredibly frustrating problem, but these troubleshooting steps should resolve the issue.
Your iPhone 11 Pro keeps shutting down and you don’t know why. You’ve tried resetting it, but that doesn’t seem to work. You’ve also tried charging it, but it still won’t stay on for more than a few minutes. There’s no physical damage to the iPhone, and you’ve not interfered with any of the settings. So, what’s going on?
Don’t panic. This article goes over some possible reasons why your iPhone 11 Pro keeps shutting down and how to fix the problem.
Why Does Your iPhone 11 Pro Keep Shutting Down?
Before troubleshooting, it’s important to understand the cause of the issue. Why does your iPhone 11 Pro keep shutting down even when there is still power left in the battery? There are a few possible reasons behind it:
- A software glitch is causing your iPhone 11 Pro to shut down unexpectedly.
- Your iPhone 11 Pro battery is either too hot or severely damaged and needs to be replaced.
- Your iPhone 11 Pro is experiencing a hardware problem, such as with the logic board or another internal component.
- There is a rogue app that is incompatible with your iPhone 11 Pro.
Ways to fix iPhone 11 Pro keeps shutting down issue
1. Check Your iPhone 11 Pro Battery Health
The first thing you should do when your iPhone 11 Pro keeps shutting down is to check the battery health. iPhone 11 Pro normally has high-capacity batteries that can last for years. However, the battery does degrade over time, causing it to drain faster and eventually die.
To check your battery health, go to Settings > Battery and look for the Battery Health option. If your battery health is below 80%, it means that your battery isn’t performing optimally and you should consider replacing it.
2. Perform a Power Cycle
If your iPhone gets too hot, it’s a sign that the device is overworking or the battery is faulty. An overheated iPhone 11 Pro can then shut down unexpectedly. Either way, you should power cycle your iPhone. This will help determine if the issue lies with the battery or software.
To power cycle your iPhone, follow these steps:
- Disconnect the iPhone from any power source.
- Press and hold the Side and either of the volume buttons for three seconds.
- Drag the slider to power off your iPhone.
- Leave your iPhone off for at least five minutes to cool down.
- Press and hold the side button until you see the Apple logo.
If your iPhone doesn’t turn on, connect it to a power source and try again.
If the issue persists, then the software is at fault—the steps below help with that.
3. Perform a Force Restart
A force restart on your iPhone won’t erase its content. You can force restart your device even if the screen is black or the buttons aren’t responding.
To force restart your iPhone:
Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the Side button until the Apple logo appears.
Release the Side button. Your iPhone will reboot.
4. Update iOS
Make sure you have the latest version of iOS installed on your iPhone. A firmware glitch might be causing your iPhone 11 Pro to randomly shut down unexpectedly.
To check for updates, go to Settings > General > Software Update. If there is an update available, download and install it on your iPhone. Make sure you have a stable internet connection before you begin the update process.
5. Update Apps and Delete Rogue Ones
There may be a rogue app that is causing your iPhone 11 Pro to turn off. Normally, if this is the case, your iPhone 11 Pro will most likely shut down when using the app.
Solve this problem by deleting this app. To delete an app, hold down on the app icon until it starts wiggling. Once they’re all wiggling, tap the minus sign in the corner of the app you want to delete. Once the app is gone, restart your iPhone to see if the problem persists.
Alternatively, go to Settings > General > iPhone storage > Select and delete the app.
If you have many apps, it’s also a good idea to update them all. Newer versions often fix old bugs that could be causing your iPhone 11 Pro to turn off randomly. To do that, open the App Store and tap your profile at the upper right corner of the screen. Here, you’ll see a list of all apps that need to be updated. Tap Update All to update all apps at once.
If you have automatic updates turned on, your apps will update automatically and you won’t have to do this manually.
6. Clear Unnecessary Storage
Insufficient storage is one of the most common reasons that your iPhone 11 Pro keeps shutting down. Decluttering your iPhone regularly can help to ensure that it doesn’t run out of space and have to shut down unexpectedly.
To clear storage, go to Settings > General > iPhone Storage. Wait for a list of apps and their storage usage to populate. Tap an app to see its stored data. Tap offload app or delete app.
Now that you’ve cleared storage on your iPhone, it should stay up and running longer without having to shut down unexpectedly.
7. Reset All Settings
You may have unknowingly changed a setting that is causing your iPhone 11 Pro to turn off randomly. To see if this is the case, you can reset all settings on your device. This will not delete any of your data, but it will reset all settings back to the defaults.
To reset all settings on your iPhone, go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. Key in your passcode when prompted and then confirm that you want to reset your settings.
8. Erase All Contents and Settings (Factory Reset)
Unlike resetting all settings, this option erases everything stored on your iPhone, including your apps, photos, videos, and music. This is effectively the same as restoring your iPhone to its factory default condition. It’s therefore important that you back up your iPhone before you proceed. By doing so, you can restore your data to the iPhone after performing a factory reset.
To perform a factory reset on your iPhone, tap Settings > General > Transfer or Reset iPhone. Tap Erase All Content and Setting. Enter your passcode if prompted, then tap Erase.
9. Visit an Apple Genius Bar
If nothing seems to work out, it’s time to visit the Apple Store and have the Geniuses take a look at your iPhone. They’ll help you resolve any hardware or software issues that might be causing your iPhone 11 Pro to turn off randomly.
Remember to make a Genius Bar reservation beforehand.
Solved: iPhone 11 Pro keeps shutting down
By following these troubleshooting steps, hopefully you’ve successfully resolved the issue of your iPhone 11 Pro shutting down without needing to perform a factory reset or visit the Apple Store.
But if you did perform a reset, your iPhone is now as good as new. You’ll need to set it up as a new device, and then you can restore your data from the backup.