Your iPad Pro won’t connect to Wi-Fi and you don’t know why. Maybe your laptop connects, maybe your friend’s iPad connects, or maybe no devices will connect at all. Maybe your iPad Pro connects to every Wi-Fi network except for one, or maybe it doesn’t connect to any networks at all.
There are a lot of maybes when it comes to diagnosing and solving this problem, but I’ll help you get to the bottom of it. In this article, I’ll explain why your iPad Pro won’t connect to Wi-Fi and help you fix the problem, whether it’s with your iPad Pro or your wireless router.
If you can’t connect your iPad Pro to Wi-Fi, you won’t be able to stream a show, check email, or do any of the things you want and need to do. Fortunately, this is almost always an easy fix, and we’ll walk you through it.
Why Is My iPad Pro Not Connecting to Wifi?
- The iPad is far from the router with poor signals or a slow connection.
- You may have enabled Airplane mode by mistake.
- The iPad may have a software bug.
- The antenna of your router/modem or iPad could be faulty.
Here are simple steps to take when your iPad Pro won’t connect to Wi-Fi.
How to fix iPad Pro not connecting to Wi-Fi issue
Move closer to your router
If your iPad Pro is too far away from your router, the signal may not be strong enough for your device to connect to Wi-Fi. Make sure your router is turned on and try moving it closer to get your iPad online.
Make sure that Wi-Fi is on and that you can see your network
- Go to Settings > Wi-Fi.
- Make sure that Wi-Fi is on (the switch will be green).
- Tap the name of the Wi-Fi network you want to join. If there’s a blue checkmark beside the network name, you’re connected.
- If you see Auto-Join disabled under your Wi-Fi network name, tap it to turn on Auto-Join.
- Enter your Wi-Fi password
When trying to connect with a Wi-Fi network, you may be prompted to enter your password. Even if you enter it correctly, there’s a chance an “unable to join the network” or “incorrect password” message may appear. If this happens, follow the steps in the Restart your iPad section.
Check for Wi-Fi network issues
If iPadOS detects an issue with your Wi-Fi connection, you’ll see a message (like “No Internet Connection”) under the name of the Wi-Fi network that you’re connected to. Tap the Wi-Fi network for more information.
You may also try connecting to a Wi-Fi network in a different part of your house or building. If your iPad Pro still can’t connect to Wi-Fi, you may need help with your network.
Tip: If your iPad Pro is connected to a Wi-Fi network but can’t get online, try to connect using another device. If you can’t get online with a different device, you may have a service outage. Call your internet provider for help.
Restart your iPad Pro
If your iPad Pro still can’t connect to your network or get online, try restarting your device.
To restart iPad Pro with a Home button:
Press and hold the Power button until the power off slider appears onscreen, then drag the slider.
Wait a few seconds, then press and hold the Power button to turn it on.
To restart iPad Pro without a Home button:
Press and hold the Power button and one of the Volume buttons until the power off slider appears onscreen.
Drag the slider to turn your iPad Pro off.
Wait a few seconds, then press and hold the Power button to turn it back on.
Restart your wireless router and modem
If your iPad Pro didn’t connect to Wi-Fi after you restarted your device, try restarting both your router and modem (sometimes they are two separate pieces, but often they are combined in one device). Here’s how:
- Make sure the router is connected to the modem and that your cables are plugged in securely.
- Turn off the modem/router.
- Wait 30 seconds, then press the Power button to restart the modem/router.
Tip: Make sure to update your Wi-Fi router with the latest firmware, and make sure that the router works with your iPad. Contact the router’s manufacturer if you’re not sure.
Check your network settings
If your iPad Pro still can’t connect to Wi-Fi, try resetting your network settings.
For iPadOS 15 or later: Go to Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings.
For iPadOS 14 or earlier: Go to Settings > General > Reset > Reset Network Settings.
Note: This will also reset your Wi-Fi networks and passwords, mobile network settings, and virtual private network (VPN) and access point name (APN) settings.
Update your iPad
A software update may solve any issues you’re still having with connecting your iPad Pro to Wi-Fi and prevent future problems. To download available updates:
Go to Settings > General > Software Update > Install Now.
Turn Off Your VPN
Is a VPN (virtual private network) enabled on your iPad Pro? It’s possible that’s the reason why your iPad Pro won’t connect to Wi-Fi.
Start the Settings app and tap VPN. Tap the switch next to Status to turn off your VPN. You’ll know it’s off when it says Not Connected next to Status.
You can also disable the VPN from the VPN app to solve the WiFi issue on your iPad Pro.
Forget the Wi-Fi Network and Reconnect again
Is your iPad Pro unable to connect to your Wi-Fi network and getting the ‘password you’ve entered is incorrect’ error repeatedly even if you are entering the correct password? If yes, you should try to forget the Wi-Fi network so that the network settings and password are cleared.
Here is how you can do it:
Go to Settings > Wi-Fi > Forget This Network.
You’ll be prompted to confirm if you want to forget the Wi-Fi Network. Tap confirm.
After you remove the WiFi network, try to reconnect to the network again.
Contact Apple for tech support
If none of the above fixes work, you might have a hardware problem, which is best diagnosed and repaired by Apple or an authorized Apple service provider. We recommend making an Apple Genius bar appointment.