If you can’t send or receive email from the Mail app on your iPhone 13, there are a few troubleshooting tips you can try. In this article, I’ll explain 10 ways to fix it when you’re not getting emails or having other email problems on your iPhone 13.
How to Fix iPhone 13 Email That’s Not Working
There are many issues that can cause your iPhone 13 email to not work properly. If you’re in this situation, we’ve 10 tips that can resolve the majority of iPhone 13 email problems. Continue reading to learn about each one.
Note: information in this article applies to iPhone 13, iPhone 13 mini, iPhone 13 Pro, and iPhone 13 Pro Max.
1. Make sure that your iPhone is connected to the internet
Your iPhone 13 can’t send or receive emails if it’s not connected to the internet. You need to be connected to a cellular network like a 4G LTE network through your phone company or a Wi-Fi network to access email.
Load a page in Safari or play a YouTube video to ensure you have a working connection.
If you are on cellular data, open the Settings app > Cellular > scroll down and ensure the switch next to Mail is green. See this article if Cellular data is not working on your iPhone 13.
Note: Are you using a VPN? If yes, consider turning it off as some email services may not work correctly while connected to a VPN.
2. Check email username and password
If emails aren’t sending or downloading on your iPhone 13, it could be that there’s a problem with the username and/or password for that email account. In that situation, it’s most likely that you’ll get a pop-up window asking you to enter your username or password again.
If you don’t get that pop-up, you may want to remove the email account from your phone and set it up again. Check out the section on how to do that later in this article.
3. Close and Re-open the Mail app
One quick way to fix an app that’s not working as expected is to quit the app and relaunch it. This may solve some problems that cause the iPhone 13 Mail app not to work. When the Mail app is closed, tap the Mail app again to relaunch it.
4. Restart your iPhone
If your Internet connection is good, your settings fine, and you’ve restarted the Mail app but your iPhone 13 Mail app is not loading emails, your next step is a common iPhone-troubleshooting measure: restarting your phone. Believe it or not, restarting an iPhone can solve tons of problems. Sometimes your phone just needs a fresh start. You can do this by going to Settings > General > Shut Down.
5. Update iOS
Another key troubleshooting step when the Mail app won’t load emails is to make sure your iPhone 13 is running the latest version of the iOS. Updated versions of the iOS deliver bug fixes and improvements to features. It’s possible that the problems with your email are the result of a bug that’s fixed with the latest iOS update or that your email provider has changed some settings and only the latest iOS version works with the change. Go to Settings > General > Software Update. If an update is available, tap download and install.
6. Check email settings
Email accounts on the iPhone can be set to check email on a schedule (every 30 minutes, for example) or to have mail pushed to your device as soon as it arrives. The settings you choose impact how your email arrives on your phone.
- Start the Settings app on your iPhone and tap on Mail.
- Go to Accounts > Fetch New Data.
- You may enable Push and also set the desired Fetch schedule. Make sure you read the small text there.
- Next, tap on an email account, and you may choose among Push, Fetch, or Manual. Gmail inside the Mail app only has Fetch or Manual options.
7. Remove your email account and set it up again
If none of these steps have helped and you’re still having iPhone 13 email problems, there may not be anything wrong with your phone. Instead, the problem may be the settings you’re using. If you entered the wrong server address, username, or password when setting up the account on your phone, you won’t be able to get email. If that’s the case, delete the email account.
With the email account deleted from your phone, double check all the settings that you should use to access this account. Then go through the process of adding the email account to your iPhone again. On your iPhone, go to Settings > Mail, then tap Accounts.
Tap the email account that you want to remove.
Tap Delete Account.
Add your account again.
8. Contact your email provider for support
If email still isn’t working on your iPhone 13, contact your email service provider for your email problems. Go ahead and check with your email provider (Google for Gmail, Yahoo for Yahoo Mail, etc.). Each email provider has different ways to provide support, but a good bet is to log into your email account on the web and then look for links like Help or Support.
9. Contact Apple Support
If your email provider can’t help, you may have a problem that’s bigger or more complex than you can solve. In that case, it’s probably best to take your iPhone — and all of the information about the email account — to your nearest Apple Store for tech support (you can also chat with Apple online for support). Apple Stores are busy places, though, so make a Genius Bar appointment before heading out to make sure you get help.
10. If it’s a work account, consult your IT department
If you’re trying to check a work email account, it may be that the problem doesn’t lie with your iPhone 13 at all. The problem might reside on the email server that you’re trying to get email from.
A temporary problem with that server or a configuration change that you’re not aware of could block your iPhone’s access. If the account that’s not working is provided by your job, check with your company’s IT department and see if they can help resolve the problem.
Fix email not working on iPhone 13
Hopefully, the iPhone 13 email problems are behind your back now. Though I can’t say for how long given that it’s a common issue that keeps on coming everyone once in a while. But whenever you encounter them, do return to this troubleshooting guide to try out the solutions mentioned above. If you have any other questions or suggestions, drop a comment and let us know.