These common iPhone 12 Pro problems have easy workarounds and fixes.
If the name iPhoneArena isn’t enough of a giveaway, we are obviously huge fans of the iOS operating system here. Fanboying aside, we have to admit that iPhones are far from perfect, and various issues pop up from time to time. While some are device-specific, some problems are caused by the OS itself. Here are some common problems that iPhone 12 Pro users face and potential solutions on how to fix them!
Editor’s note – We will be looking at some specific problems users face with the iPhone 12 Pro. However, all the troubleshooting tips explain on this article will work for iPhone 12, iPhone 12 mini and iPhone 12 Pro Max as well.
iPhone 12 Pro Problem #1 — FaceID won’t work
- When you set up FaceID for the first time, be sure to scan your face in a well-lit area for best results.
- If you keep getting the “Face Not Recognized” message, wipe off your camera lens and make sure nothing is covering the camera.
- Check that your iPhone is updated to the latest version of iOS.
- If all else fails, try rescanning your face. Go into Settings > FaceID & Passcode. Enter your passcode, then select Reset FaceID.
iPhone 12 Pro Problem #2 — Your Bluetooth devices won’t connect
If you Bluetooth-enabled devices just won’t sync, first check the obvious: The Bluetooth device is on, has ample battery life and is in range of your iPhone. If everything seems fine, try “forgetting” the Bluetooth device and pairing it again. Here’s how:
- Open Settings > Bluetooth.
- Tap the blue “i” next to the Bluetooth device you want to forget.
- Tap Forget This Device.
- When prompted again, tap Forget Device.
- Then search for the device again and repair.
Still struggling? Tap or click to reveal ways to fix iPhone 12 Pro Bluetooth pairing problems.
iPhone 12 Pro Problem #3 — You can’t connect to Wi-Fi
- Turn the device and the router off for at least ten seconds, then turn them back on and retry the connection.
- Make sure the Wi-Fi router firmware is up to date.
- Make sure the applications and software on the iPhone are up to date.
- Go to Settings > WiFi > your WiFi name and ensure that the Low Data Mode option is turned off.
If your Wi-Fi is working just fine with other devices, Redo the Wi-Fi connection.
- Go to Settings > Wi-Fi.
- Tap (i) next to the Wi-Fi network you want your device to forget.
- Tap Forget This Network, then tap Forget to confirm.
- Now re-enter the details and try again.
If your iPhone 12 Pro keeps disconnecting from WiFi, you can go a step further and reset your phone’s network settings. Before you proceed, keep in mind this will reset all your network settings, including deleting any Bluetooth-paired devices and wiping out your Wi-Fi settings.
- Head over into Settings > General > Reset and tap Reset Network Settings.
Still struggling? Tap or click here to see how to fix iPhone 12 Pro WiFi issues.
iPhone 12 Pro Problem #4 — Battery is draining quickly
You’ll find users complaining about rapid battery drain with almost every iPhone model. This can range from battery drain when the iPhone is in standby, to when certain apps are proving to be a battery hog. Keep in mind that you can expect a faster than normal battery drain in some situations. These include when using the iPhone for navigation, taking a lot of pictures or shooting videos, while playing games, or when setting up an iPhone for the first time.
- Dim Your iPhone Screen
- Turn on iPhone Auto-Brightness
- Turn Off Raise to Wake on Your iPhone
- Update All Apps
- Reduce the Number of Widgets
- Restart Your iPhone
- Turn Off Background App Refresh
- Location Services: Only While Using the App
- Place Your iPhone Face Down
- Turn On Low Power Mode
- Turn On Reduce Motion.
Still having problems? tap or click here to see how to fix your iPhone 12 Pro battery drain issue before you go deleting all your apps.
iPhone 12 Pro Problem #5 — Charging cable issues
People face a lot of problems when it comes to the charging cables that come with a phone.
This might just be a problem with the charging cable itself. Make sure it works by charging other phones or devices. If the cable doesn’t work with anything, you will have to get a new cable.
These issues are particularly prevalent with USB-C to USB-C cables. Some have found that using a USB-C to USB-A cable instead solves the problem.
For quite a few users, cleaning the USB-C port seems to do the trick. Fold a business card and gently clean out the port with a sharp edge. You can also use compressed air as long as the pressure intensity isn’t too high.
If nothing seems to work, the Lightning port of your phone iPight be damaged. The only option then is to get the device repaired or replaced.
iPhone 12 Pro Problem #6 — You miss the headphone jack
Of course you miss the headphone jack. Who doesn’t? While Apple is pushing us toward an inevitably wireless world, many people still have wired headphones they would like to use with their newer iPhones. Good news, this issue is a quick fix.
Jack-less iPhones shop with a lightning-to-3.5 mm adapter. Apple offers a replacement for $9 if you lost yours, or you can pick one up from another manufacturer.
iPhone 12 Pro problem #7 — You miss the home button
Another iPhone feature gone too soon. If you miss the home button, complete a couple of steps and you can have a virtual replacement.
Go to Settings > Accessibility > Touch > Assistive Touch > Single Tap > Home
The button will appear as a circle inside a rounded square. It will hover at the bottom of the screen (or wherever else you place it) and a single tap will get you back to the home screen. Handy!
iPhone 12 Pro Problem #8 — You Miss a Charger in the Box
If you have just gotten a new iPhone 12 or iPhone 12 Pro, you might be surprised to find out that the charger is missing in the box. That’s because Apple has stopped bundling the power adapter in the box of the iPhone 12 series.
Instead, you now need to buy a power adapter separately. Apple sells a 20W power adapter for $19.99, though other cheaper alternatives are available in the market.
iPhone 12 Pro problem #9 — Lens Flare
Apple switched to a wider aperture lens on the iPhone 12 series. This has greatly helped improve the low-light imaging performance and the overall sharpness of photos and videos. However, many iPhone 12 Pro users have noticed lens flaring while taking photos from their devices.
Lens flaring is not really a new issue, and this issue was also found in previous iPhones. However, the problem seems to be more pronounced on the iPhone 12 series. Sadly, there’s no solution or fix for this problem.
The lens flaring issue primarily happens when you directly point your iPhone’s camera to a light source or sunlight. You can avoid this to ensure the lens flare does not show up in your photos. Or you can take advantage of the lens flare to add a certain degree of flare to your photos.
iPhone 12 Pro problem #10 — 5G Connectivity
The iPhone 12 lineup is the first one from Apple to support 5G, which brings a notable improvement in mobile data speeds and lower latency to go along with it. However, 5G is still in its nascent stages, so there are bound to be some issues.
The vast majority of iPhone 12 Pro users report that their phone ends up switching to a 4G network automatically or just refuses to connect to a 5G network. Others have also reported less than expected 5G speeds.
Just because you see a 5G icon in the status bar of your iPhone 12 Pro, it does not mean that it is connected to a 5G network. It just means that a 5G network is available, and your iPhone 12 Pro can connect to it.
When you see a 5G UW icon in the status bar, it is only then that your iPhone 12 Pro is connected to a mmWave 5G network where it can deliver gigabit or higher download speeds.
iPhone 12 Pro problem #11 — Display Issues
When the iPhone 12 Pro first launched, there were reports of green tint and flickering issues showing up on the display. Apple acknowledged the issue and subsequently fixed it with an iOS 14 update. However, some users do complain from time to time about the green tint issue popping up on their iPhone 12 Pro.
If you are also facing display issues on your iPhone 12 or iPhone 12 Pro, make sure to update it to the latest release of iOS. That should resolve all the display issues on your device. If not, try to adjust the brightness and see if the green tint and flickering issues go away or not. If none of these solutions work, it is plausible that your iPhone 12 Pro handset has a hardware issue, and you should take it to your nearest Apple Store or Apple Authorized Service Center.
iPhone 12 Pro problem #12 — Display Getting Scratched Easily
Many iPhone 12 Pro owners who use their device without a screen guard have complained about the display getting scratched easily. This has surprised many since the iPhone 12 Pro ships with Ceramic Shield, the world’s most durable glass.
This is also the reason why the iPhone 12 Pro display gets scratched so easily. To achieve a certain degree of durability, the glass needs to become softer, making it prone to scratches.
The only solution to prevent your iPhone 12 Pro display from getting scratched easily is to apply a screen protector. Thankfully, there are plenty of screen protectors for the iPhone 12 that you can choose from.
iPhone 12 problem #13 — Battery Not Charging past 80%
Despite being left to charge overnight, it is possible that your iPhone 12 Pro might not charge past 80 percent. This is not due to an iOS bug or an issue with your iPhone 12 Pro. Instead, it is the Optimized Charging feature of iOS at play.
This feature optimizes the battery charging rate to increase the lifespan of the battery. Your iPhone 12 Pro will charge to 80 percent, and then depending on your usage and charging habits, it will wait to charge until 100 percent to extend the battery’s lifespan.
While the Optimized Battery Charging feature is supposed to help you extend your battery’s life, maybe you want to turn it off to see if your iPhone 12 Pro can fully charge to 100%. Or perhaps you don’t like the feature. Thankfully, turning it off is easy!
- Open Settings on your iPhone 12 Pro.
- Go to Battery.
- Select Battery Health.
- Tap the toggle for Optimized Battery Charging to OFF (gray).
- You’ll get two options for when turning Optimized Battery Charging to off: Turn Off Until Tomorrow or Turn Off (permanently). Choose which one you prefer.
iPhone 12 Pro Problem #14 — Slow Wireless Charging Speeds
Apple bumped the wireless charging speeds on the iPhone 12 series to 15W. However, most people do not realize that the faster wireless charging speeds are only available when using a MagSafe charger. With all other non-MagSafe chargers, your iPhone 12 Pro will continue to charge at a painfully slow speed of 7.5W.
If your iPhone 12 Pro is charging slowly even with a MagSafe charger, click or tap here for step-by-step instructions on how to fix iPhone 12 Pro wireless charging issues. Also, make sure you are using a genuine Apple accessory. You can find plenty of cheap MagSafe wireless chargers on Amazon and your nearby local store, but there’s a strong possibility they will stop working properly after a few weeks of use. Tap or click here to learn how to tell if your MagSafe charger is Ffake
iPhone 12 Pro problem #15 — Your iPhone is crashing
Sometimes, the ol’ “turn it off and back on” will do the trick. This shuts down all the apps running on your phone so you can start fresh. If you can’t shut down your phone normally, you can also do a hard reset or force restart.
- Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the side button.
- When the Apple logo appears, release the button.
If you’re still having trouble, a rogue app could be to blame. Close all your apps. Open up the apps you use regularly one at a time, and keep an eye on any impacts to performance. If your phone starts crashing once you open up that new game you downloaded, delete it.
When all else fails, you may need to reset all your settings to the factory standards. Here’s how:
Open Settings > tap General > Reset > Reset All Settings
Once complete, you’ll need to re-enter your Wi-Fi password and reconnect any Bluetooth devices.
These are some common iPhone 12 Pro issues, but you may run into others. Your first step should always be to check if you have the latest iOS update installed. Staying on top of updates, both for the OS and the apps you use can be a big step to keeping the gremlins out of your iPhone experience.
Are you facing any other issue with your iPhone 12 Pro that’s not mentioned above? Drop a comment and let us know about it!